Help Lower College Telephone Expenses

Posted June 23rd, 2010 at 2:48 pm.

Want to help the College save money? Here is an updated list of tips that would help the College reduce its telephone expenses:

Minimize use of directory assistance: In addition to the Faculty/Staff directory on http://www.brynmawr.edu/directory, use the white and yellow pages of your telephone directories if you need to find a telephone number; don’t just call directory assistance. Directory assistance calls cost the College approximately $10,000 in 2009 and range from $.57 each for local directory assistance to $.90 or more for international assistance. Canaday Library has directories for all major metropolitan areas. You may also use services online such as the campus directory or Verizon.com at no cost.

Limit service on phones which are located in public and semi-public areas. Limited service confines the access of a line to the campus, the local area or to specified area codes, thus protecting your lines from unauthorized use. Lines can also be programmed so that they do not receive calls from off-campus. If you want to explore this feature, please email help@brynmawr.edu. It only takes a few minutes to program a line for limited service. If it proves to be inconvenient for your office, the line can be unprogrammed in another few minutes.

Limit long distance calling capabilities to specified area codes. Faculty and administrative departments can have individual phones programmed to reach only designated area codes (for example: 215, 609, 302).

Limit long distance to work-related issues. Be discerning about returning long distance calls to unknown parties. Someone may just be trying to sell you something or involve you in a survey. Encourage use of phone cards for personal long-distance calls. In the event that you do need to make a work-related long distance call, please dial 90 followed by the country code and phone number for international calls and 91 followed by the area code and phone number for domestic calls.

Be helpful to colleagues. If you answer the phone and take a message for a member of your office or department, try to get enough information about the caller’s purpose so that your colleague will be able to decide whether to return the call. If the caller represents a business, ask if the business can be reached by an 800 number.

Filed under: Phone and Voicemail by Helen Chang

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