Phone System Software, Mobile Apps, and Softphone

Posted May 30th, 2018 at 1:32 pm.

The Bryn Mawr College phone system includes an optional app that you can use to interact with your Bryn Mawr College phone from a computer or mobile device.  The software options bring many benefits, particularly for travelers and those on-the-go.

The app also allows you to enable a Softphone, which you can use to make or receive calls with your Bryn Mawr College phone number from your computer or mobile device.

MiCollab Client

Mitel offers Micollab software for Windows, Mac, Web and Mobile.

What to use it for

  • Checking your Voicemail
  • Searching and accessing Contacts
  • Enabling and disabling your Softphone
  • Making and receiving calls with the Softphone
  • Viewing your Call History
  • Managing your Status for call forwarding
  • Manage your Settings

How to get it

Desktop (Windows, macOS)

You will have received an email with a link to install the desktop app and activation instructions. This email is valid for 60 days; if you do not have it or if it has expired, contact the Help Desk.

Mobile (iOS, Android, Windows Phone)

You will have received an email with a link to install the mobile app and activation instructions. This email is valid for 60 days; if you do not have it or if it has expired, contact the Help Desk.

Web

Visit the OwlPhone web app and log in with your Bryn Mawr College credentials.

What is a Softphone?

A Softphone is software that allows you to make and receive calls with your Bryn Mawr College phone number from your computer or mobile device. The softphone is disabled by default.

To enable Softphone from the desktop app:

  • Click on the blue telephone icon in the lower right corner of the desktop or web app
  • Toggle Softphone to On
  • Select Softphone from the Call Using dropdown

Softphone Toggle

Call Using Softphone

To enable Softphone from the mobile app:

  • Swipe left
  • Toggle Softphone to On

Softphone Toggle on Mobile

If you cannot enable your Softphone, contact the Help Desk.

Additional Resources

Quick Reference Guides and documentation about the Bryn Mawr College phone system and voicemail can be found at:

http://techdocs.blogs.brynmawr.edu/category/phone-voicemail

Filed under: Phone and Voicemail by Amy Pearlman

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