Tech Documentation

'Phone and Voicemail' Archive

Voicemail: Recording and Changing Primary and Conditional Greetings

Posted June 6, 2018

Record a Primary greeting and one or more optional Conditional greetings. Conditional greetings are what callers will hear when the line is busy (e.g., “I’m currently on the phone and unable to take your call”), when you’re not there (e.g., “I’m currently away from my desk”), or for extended absences (“I will be away until October […]

Phone System: Customizing Your Call Flow (Forwarding, Automated Call Routing)

Posted June 1, 2018

Use your “Status” in the Bryn Mawr College phone system to communicate your availability to coworkers and to determine what happens to your phone calls when you’re on the phone, out of the office, etc. Set your Status using MiCollab desktop, mobile, or web app. Use this for: Call Forwarding Sending all calls to voicemail […]

Voicemail: Checking Messages & User Guides

Posted May 30, 2018
Voicemail icon

Checking Your Voicemail From your Bryn Mawr College phone Press the Voicemail key on your phone and log in using your passcode. Follow the prompts to check messages or manage your voicemail box. From off campus Dial 610-526-5555. Follow voice prompts to enter your mailbox number (usually your extension). Press *, then follow voice prompts […]

Phone System Software, Mobile Apps, and Softphone

Posted May 30, 2018
Softphone Toggle

The Bryn Mawr College phone system includes an optional app that you can use to interact with your Bryn Mawr College phone from a computer or mobile device.  The software options bring many benefits, particularly for travelers and those on-the-go. The app also allows you to enable a Softphone, which you can use to make […]

Phone System Quick Reference Guides

Posted May 30, 2018

Use these guides to get started with Bryn Mawr’s phones.  Questions?  Contact the Help Desk at help@brynmawr.edu or 610-526-7447.

Day 1: Getting Started With Your New Phone

Posted May 30, 2018

This document is intended for use as part of our transition to new Mitel phones circa June 11, 2018.