Getting Started with Duo

Posted September 5th, 2018 at 10:16 pm.

Enrolling

Once your College account is set up for Duo, you will be able to enroll in the service by logging into a Duo protected resource, such as your Bryn Mawr College email account. (We recommend doing this on a laptop or a desktop for the smoothest experience.) After logging in, you will reach a Duo prompt to start the process. The Duo prompt will provide a step by step guide for enrollment. For more information on Duo enrollment, see https://guide.duo.com/enrollment

Duo provides several options for authentication. LITS recommends using the Duo Mobile app on a smartphone. We encourage you to enroll as many options as you can for flexibility and convenience. Use the instructions below to enroll a telephone number to receive a call. No phone? No problem. You may also purchase and enroll a Yubikey yourself, or request a Security Token via LITS.

Adding a Device

After you have enrolled in Duo, you may choose to add more devices for authenticating to Duo. Having more than one Duo device is highly recommended to safeguard against not being able to get into your College accounts if your primary Duo device is not available. You can add more devices by logging in at https://duo.brynmawr.edu At the Duo prompt you will:

  1. Authenticate to Duo
  2. Choose Add a Device at the bottom of your list of device(s)
  3. Follow the Duo prompt’s instructions to add a new device

Note: If you are adding a smartphone or tablet, please start the process using a device other than the device you intend to add. This will leave the device you want to add free to follow the instructions in the Duo prompt.

For more information about adding a new device, see https://guide.duo.com/add-device

Activating or Reactivating Duo Mobile

Linking your Duo account to the Duo Mobile app will allow you to receive push notifications for Duo authentication — the fastest and most secure method to authenticate to Duo. Additionally, you’ll be able to generate passcodes in the app for authenticating to Duo even when Duo Mobile isn’t connected to a wireless or cellular network.

If you have enrolled in Duo but haven’t set up Duo Mobile, got a new smartphone (but retain the same phone number), or preformed a factory reset on your smartphone or tablet, then please follow the instructions below to activate/reactivate Duo Mobile. You can activate/reactivate your Duo Mobile app by logging in at https://duo.brynmawr.edu At the Duo prompt you will:

  1. Authenticate to Duo
  2. Click on Device Options next to the device on which you’d like to activate/reactivate Duo Mobile
  3. Click on Reactivate Duo Mobile
  4. Follow the Duo prompt’s instructions to link the Duo Mobile App to you Duo account

Note: Please start the process using a device other than the device on which you intend to activate/reactive Duo Mobile. This will leave the device you free to follow the instructions in the Duo prompt.

For more information about Duo Mobile, see https://guide.duo.com/iphone and https://guide.duo.com/android

Duo Protected Email and Mobile Syncing

If you sync your Bryn Mawr College email to your mobile phone, you will have to update the account that you have synced once you have set up Duo. To update your mail sync, you will first have to delete your synced Bryn Mawr College email account from your phone and then re-sync your account. For instructions on mobile syncing, see http://techdocs.blogs.brynmawr.edu/346

Filed under: General Assistance,Information Security by Bonnie Wei

Comments are closed.