Moodle Log-In Issues

Posted September 5th, 2019 at 10:09 am.

Most Moodle log-in issues are either issues with a Bryn Mawr username and password or web browser issues. If you are having difficulty logging in to Moodle, try the following steps in order to pinpoint and fix the problem:

  1. If you are a Bryn Mawr student, faculty or staff, try logging into your Bryn Mawr email or Bionic with your college credentials.
    • If you also can’t log in to these systems, then there is a problem with your user account or password. Contact or stop by the Help Desk (610-526-7636, help@brynmawr.edu) for help troubleshooting it.
  2. Make sure you are logging in to Moodle using your college username (the part before the @ in your college email address), rather than your full email address.
    • Note: Haverford students should log in with their Haverford username and password; Swarthmore students should use the Bryn Mawr username and password they were issued when they enrolled in a Bryn Mawr course.
  3. Open a private browsing window (called “incognito browsing” in Chrome) and try logging in again.
    • Need instructions for private browsing? Do a web search for “private browsing” and the name of your browser (i.e., Safari, Chrome, etc.)
    • If you can log in through a private browsing window, your browser is feeding old or erroneous cached data to Moodle that is interfering with your log-in. You can fix this by clearing your browser’s cache (search for “clear cache” and your browser name to find instructions).
  4. Try opening a different web browser and logging in (for example, if you usually use Safari, try Chrome).
    • If you can log in through a different browser, there is some incompatibility between your usual web browser and Moodle. Try upgrading your browser to the most recent version if you haven’t already. If that doesn’t fix the problem, you may need to use a different browser as a workaround until the incompatibility is resolved.

If none of these steps work, please contact the Bryn Mawr Help Desk (help@brynmawr.edu, 610-526-744o) and let us know you are having a problem logging in to Moodle. They will send a ticket to the Moodle support team, who will check your accounts in Moodle and Bionic and see if they can pinpoint the problem.

New Hires and Students from Other Colleges

Moodle accounts are actually created in Bionic. Data about who should have access to Moodle and which courses they are enrolled in are fed from Bionic to Moodle periodically throughout the day; however, changes in Bionic do not instantaneously show up in Moodle. If you have just been hired or you are a non-Bryn Mawr student who has just registered for your first Bryn Mawr course, it may be that your data hasn’t had time to sync — please try logging into Bryn Mawr Moodle again in a few hours. If a day passes and you can’t access Moodle, and none of the troubleshooting steps above help, then there is definitely a problem — please email contact the Help Desk and let us know!

Former Students, Faculty and Staff

Community members who graduate or leave the college will lose access to Moodle when their college username and password expires. For more information see Graduating Students — Account Access and Information for Departing Faculty and Staff.

Filed under: Moodle by Jenny Spohrer

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