Managing Junk (Spam) and Clutter in Office 365

Posted May 20th, 2016 at 3:27 pm.

With Zimbra, Bryn Mawr used a service called SpamCheck (powered by Proofpoint) to filter email for spam, phishing, and virus-infected messages.

With the transition to Office 365, we have retired SpamCheck and Proofpoint and consolidated these services in your 365 inbox.

If you receive an email that you believe is spam or a phishing attempt:

Right click on the message in your inbox

Click “Mark as junk”


The Junk Email folder also contains messages 365 thinks may be unwanted or potentially harmful. Check here if you think a legitimate message has gone astray.


If a legitimate message is in your junk folder, right click to mark it “Not Junk”


There is no need to email the Help Desk about spam or phishing messages unless you believe your account has been compromised.

From inside a message, you also have the option to mark a message as a phishing attempt.


Clutter  is a good way to handle legitimate but low priority messages.

Block or allow particular senders

If you are not sure if a message is legitimate, email

Filed under: Email,Office 365 Online Tags: by Melissa Cresswell

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