LITS Services FAQ

Posted April 16th, 2021 at 3:00 pm.

Before you start:

  • The FAQs below use collapsible sections, click on the arrows to expand/hide information.
  • Have a question that’s not on the list? Send it to the Help Desk!

Last updated: April 8, 2021

Table of Contents:


IT Support & Services

Is Tech Support still available? Is the Help Desk open?

Yes and yes!

The Help Desk is accessible via phone, email, and in-person appointments. To get started, simply reach out to the Help Desk or search our Tech Docs.

How will IT Support be different due to COVID-19 concerns?

See Technical Support during COVID-19 for more information.

Are loaner laptops available? How do I borrow one?

Yes, loaners are available on a first-come, first-served basis and may be withheld if alternative solutions are available. All loaners need to be pre-requested via the Help Desk; none will be available via walk-up service.

More info on due dates

Contact the Help Desk to submit your request.

Will equipment loans be available? How can I borrow/return equipment?

Yes! All BMC community members can check out equipment for a period of two weeks. Contact the Help Desk to request the equipment you need. You will receive a message from our team when the device is ready for pick-up at the Canaday Circulation Desk.

To return items, bring them back to the Canaday Circ Desk (not the book drop-off!) by the due date.
How can I access software I need?

Some software is available to download for use off-campus and on personal computers. This includes Microsoft Office!

Remote access to College software is also available. To access LabStats, the software that provides remote access to one of our physical computers on campus, please follow the instructions here. To access our cloud based solution, Apporto, go to and login with your College credentials. More information is here.

Not sure which to use? Try LabStats first. Use Apporto if your device doesn’t support RDP (i.e. smartphones, tablets, etc.) or if no computers are available via LabStats.

Most College software is available via both solutions. See for complete lists.

How do I get to Photoshop and other Adobe software?

Photoshop and other Adobe software is available via LabStats, the software that provides remote access to one of our physical computers on campus. Please follow the instructions here. To access our cloud based solution, Apporto, go to and login with your College credentials. More information is here.

Not sure which to use? Try LabStats first. Use Apporto if your device doesn’t support RDP (i.e. smartphones, tablets, etc.) or if no computers are available via LabStats.

Will computer labs be open?

A small number of computers is available for in-person use. To reserve a computer in one of the libraries, see

Where can I print? Where can I scan?

Printing: Several Canon Multi-function Printers with are available during library hours:


  • Four on the 1st Floor
  • Two on A floor


  • Two on A floor

While Collier is closed, a Canon multi-function printer with color capability is available in the Park 2nd floor atrium in the corner nearest to the library entrance.

We recommend bringing your own computer to print from. There are a limited number of computers available in the libraries to use (look for Express Printing Stations in Canaday).

Scanning: You can scan from any Canon Multi-function Printer; see here for instructions or from your smartphone using Office Lens.

Flatbed scanners are connected to the 2 reservable computers in Carpenter and 1 reservable computer in Canaday.

For large-format book scanning, the Zeutschel Zeta overhead scanner (located in the Digital Media and Collaboration Lab in Carpenter Library) is available for individual use by appointment: book an appointment here. Please bring a USB memory stick to save your files because this scanner is not connected to the network.

What technology is available in the classrooms?

See our Classroom Technology for the 20-21 Academic Year page for an outline of the technology available in specific rooms.

What technology is available outside?

Targeted WiFi coverage is available in these areas:

  • Campus Center patio
  • Canaday patio
  • Taft Garden (behind Canaday)
  • Wyndham green
  • The green around the intersection of Canaday and Taylor drives
  • Lower athletics field

All other areas are covered only by what signal escapes the buildings. Unlike in a home/consumer internet context, we aren’t able to add “hotspots” or “boosters” in our campus network environment. Network devices are balanced dynamically across campus to minimize interference and optimize performance and coverage. The system is making real-time adjustments continuously across all of our campus access points, and adding hotspots creates new interference.

No projectors, amplification, or other classroom technology is available in outdoor locations. We do not recommend holding hybrid courses outdoors. Real-time web conferencing outdoors with more than two people involved is problematic for several reasons. You will experience a lot more variability in your internet connection than you would in an indoor space, and students who are on site and students who are remote will not be able to hear each other.

How can I access BMC and LITS resources from home?

Some resources will require the use of the Pulse Secure VPN or EZProxy services.

This includes (but is not limited to) network file storage, software downloads, library e-books, journals, and databases.

What other tools/resources are available that assist remote learning and teaching?

For more information, browse our curated set of Academic Continuity tech docs.

Always consider accessibility before a class or meeting.


Library Services

I’m studying remotely this spring. How will I get access to library resources for my classes?

See our Library Basics guide, with information about how to access electronic resources and services.

Will the libraries be open this summer?

Yes, see this recent blog post for more information. We’ll be updating this FAQ in the weeks leading up to summer with details about summer services.

Can I get a scan of a chapter or an article from a print book or journal in the Bryn Mawr libraries?

Yes. You can use Interlibrary Loan to request scans of articles or book chapters Bryn Mawr doesn’t own, and articles and chapters Bryn Mawr does own but that you can’t access (we can scan sections from our print materials for you).

If you have a problem using a Hathitrust scan (images are unclear; a page is illegible) we can also scan from a Hathitrust book that is otherwise inaccessible. (See more on Hathitrust below.)

If you just need the table of contents from one of our books so you can decide what to request, please email We can take a picture of the page for you so that you can decide what to request through Interlibrary Loan.

We’re limited in how much we can scan if the book is in copyright, but feel free to get in touch ( and ask us if we can help you find another source.

Beginning this summer, scanning will be available only for things patrons can’t access or would have difficulty accessing. If you are on campus and able to get into the library, please retrieve Bryn Mawr books from the stacks and request Tri-Co books for pickup at Bryn Mawr as you normally would.

Are the libraries open?

See the Hours page for current library hours.

Can visitors and alums use the libraries?

Right now, the libraries are only open to current faculty, students and staff of Bryn Mawr.

How do I borrow library materials?

Bryn Mawr and TriCollege library materials can be requested via Tripod.

Stacks areas are closed in all BMC libraries. Library staff page materials daily from Canaday, Carpenter, and Collier. Requested materials will be available for pickup from the Canaday and Carpenter circulation desks during open hours. You’ll receive an email notification when your materials are ready for pickup. Please make sure to bring your OneCard with you; we cannot check out materials to anyone without a OneCard!

There is no limit on the number of materials patrons can request. Most formerly non-circulating resources at Carpenter can now be checked out. Some materials (double folios; irreplaceable volumes like excavation reports) will remain in-house use only, but community members can request access to these books by appointment. If you are not able to request a Carpenter item through Tripod, please contact Laura Surtees for help.

There is a 72-hour quarantine of returned materials, but not a quarantine on materials you request (our student team will be taking safety precautions when paging books that we would not expect people using books at home to do.)

When are my library materials due?

The Libraries have changed and simplified due dates. See this post for details.

Where do I return library materials?

You can return materials to the book drop outside Canaday.

If you need to return a large number of books, please email to arrange a drop-off appointment.

I returned a book recently. Why is it still on my record?

Materials are quarantined for three days after being returned so your items will not be checked in right away. Don’t worry – they’ll be checked in when they get out of quarantine and no fees will be assessed.

Can I borrow books through Interlibrary Loan or EZ-Borrow?

EZ-Borrow is now available for borrowing books that Bryn Mawr doesn’t own.

Interlibrary Loan is available for materials that are not available in EZ-Borrow, and for journal articles.

For more information, see Borrowing Beyond TriCo.

Can I come to the library to study? Can students still have assigned carrels?

In order to provide equitable access to distanced study space in the libraries, carrels will not be assigned to undergraduate or graduate students this semester.

Seat reservations are available in Canaday and Carpenter. Students may reserve up to 3 hours at a time at designated spaces.

I just need to see the table of contents or check a citation in a Bryn Mawr library book. Can you help me?

Sure! Just email

What is HathiTrust? Why can’t I check out a book that has a HathiTrust link in Tripod? Why does Hathitrust time me out and why can’t I save or print?

HathiTrust is a partnership of academic libraries, offering a database of millions of digitized books and other materials. We are providing digital access to print books in the Bryn Mawr library collection through a program called “Emergency Temporary Access Service” (ETAS) because so many members of the Bryn Mawr community are not able to be on campus and because physical access to the BMC libraries is restricted.

Hathitrust matched a list of our print books against their database of scans. About 220,000 matching titles have been made available online to Bryn Mawr faculty, staff, and students.

These books are in copyright. Hathitrust created ETAS to make books available to online to academic libraries under the fair use doctrine, but because they are in copyright, they have had to take precautions to ensure that use is limited. Our print access to the books has been swapped for online access, and until we turn Hathitrust off, we are not allowed to let print books circulate. The precautions also limit the use of the books online. You have to “check out” books for an hour at a time, and you can’t print or save in-copyright books from the Hathitrust database. (You can save and print out of copyright books in Hathitrust, though.) More information on Hathitrust ETAS.

To access Hathitrust, click on the “Covid-19 Special Access” link in Tripod. This will prompt you to log in to Hathitrust using Duo. Hathitrust will not work with the proxy server, so make sure you don’t see “” anywhere in your URL bar if you get an error message. If you have any problems, or questions about Hathitrust, please email

I’m having problems accessing library databases from off campus. What’s wrong?

EZProxy won’t work with the VPN. If you’re using the Pulse Secure app to connect to the VPN, you’ll have to log out before using EZProxy. See Off-Campus access to troubleshoot problems with EZ-Proxy, VPN (Pulse Secure), and Xfinity Advanced Security.

How can I get help with my research?

Librarians are available and happy to assist you with in-depth research and answer questions about the libraries. Email questions to Ask a Librarian, or book an online research consultation with a librarian.

Can I access Special Collections?

BiCo community members can make appointments to work with Special Collections materials in the Special Collections Reading Room. Patrons will be seated one person per table, and one staff member will be at the desk, to allow for social distancing.

Small groups (up to 3) can make appointments to work with Special Collections materials and staff in the Special Collections Seminar Room.

The 3rd Floor of Old Library is available on an appointment basis for 1-2 people to consult collections stored in Old Library or as overflow space for consulting other Special Collections materials.

Special Collections is open between 10:00am and 4:00pm Monday through Friday. To schedule an appointment, email or call 610-526-6576. See the website for more information.

Visible Storage will be set up in the Canaday 2nd-floor gallery to allow contactless study of materials related to courses.

More Questions? Ask a Librarian


Services for Faculty

Note: More information in IT Support & Services above
Can I get scans of book chapters or entire books?

Bryn Mawr scanning (digitization of articles and chapters from Bryn Mawr-owned journals and books) and Interlibrary Loan (for articles, chapters, and books Bryn Mawr doesn’t own) are both being processed through the existing interlibrary loan form.

Entire books can’t be scanned due to copyright restrictions. For more information, see Library Scanning Services.

Can I place print books and DVDs on reserve in the spring? How will my students access these materials?

The library will not be placing materials on course reserve in the spring, but we’re working closely with the bookstore to ensure robust access to course texts. We will try to obtain e-books and streaming video for your class, if available. Submit requests for ebooks and streaming video here. You may also contact your subject librarian or to discuss alternatives to physical reserves.

How can I request that the library buy a book, ebook or film?

Submit requests for ebooks and streaming video here. Please email your subject librarian with requests for other materials.

Will I be able to schedule a library instruction class?

Yes, contact your subject librarian. We can design asynchronous online instruction and activities. Online library course guides can also be designed to support courses and assignments. For more information, see our Information Literacy page.

How can I get help with online and blended teaching?

LITS’ Educational and Scholarly Technology team (EAST) provide ongoing support to faculty on all matters related to online, hybrid and blended teaching.

See our guide to Resources for Hybrid and Online Teaching.

More Questions? Ask a Librarian


Educational and Scholarly Technology

How can the Educational and Scholarly Technology (EAST) team help with my courses? How can I schedule a consultation?

EAST offers help with all aspects of digital course design, from researching and integrating tools that best meet students’ learning goals, to supporting the creation of digital content for your courses.

You can reach us by emailing us or schedule a consultation appointment through our team Calendly page.

Where are my old Moodle courses?

Fall 2020 and newer courses are available at Courses between Fall 2017 and Summer 2020 are available on our Moodle archive at

What changes will I see in Moodle this spring?

New Moodle features that became available in the fall include: collapsible topic sections, inline PDF grading, attendance tracking, and Zoom, Perusall, and Piazza integrations. We’re posting announcements about each of these features to the new Moodle site itself and publishing new Tech Docs regularly.

Do I need a Zoom account on Bryn Mawr’s license? How can I get one?

You may already have a personal account which you can use to attend Zoom meetings. However, all current faculty, staff and students are eligible for an account through Bryn Mawr’s license. A BMC account gives you the ability to host meetings for up to 300 simultaneous attendees with no time limit. We recommend using the BMC Zoom account for all College business.

Instructions to get an account on Bryn Mawr’s license and for logging into your BMC Zoom account are available here.

Is the Digital Media and Collaboration Lab open?

The Digital Media and Collaboration Lab in Carpenter Library is not open for use as a study or meeting space.

Media Lab computers with specialized software are available for use through remote desktop. 


The Makerspace

What, and where, is the Makerspace?

The Makerspace is located in Park 157, and provides tools and help for BMC community members to learn, experiment and develop as builders, designers, and makers. Any Trico community member is welcome to schedule time to use the facilities, though currently social distancing means that access is limited. The Makerspace’s equipment includes 3D printers and scanners, a laser cutter, CNC router, woodshop tools, sewing machines, and electronics and physical computing. We’re currently open by appointment on Wednesdays and Sundays from 1-7pm, and other times by appointment. Please contact to arrange a visit or schedule a video call.

Can I use the Makerspace? Are appointments or class visits possible?

Yes! But use of the Makerspace must be scheduled in advance, and use of some tools will require pre-training and/or certification. Email Bronwen Densmore, Makerspace Coordinator, for more information about using the space and tools: 

For more up to date information, including current hours, workshops and student employment opportunities, please visit the Makerspace website.

Welcome to the Makerspace





Additional Questions?

Tech Help
Research questions
Library account
Filed under: General Assistance Tags: by Roy Smith

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