LITS Services FAQ

Posted November 19th, 2020 at 1:30 pm.

Before you start:

  • The FAQs below use collapsible sections, click on the arrows to expand/hide information.
  • Have a question that’s not on the list? Send it to the Help Desk!

Last updated: January 13, 2021

Table of Contents:


IT Support & Services

Is Tech Support still available? Is the Help Desk open?

Yes and yes!

The Help Desk is accessible via phone, email, and in-person appointments. To get started, simply reach out to the Help Desk or search our Tech Docs.

How will IT Support be different due to COVID-19 concerns?

See Technical Support during COVID-19 for more information.

Are loaner laptops available? How do I borrow one?

Yes, loaners are available on a first-come, first-served basis and may be withheld if alternative solutions are available. All loaners need to be pre-requested via the Help Desk; none will be available via walk-up service.

More info on due dates

Contact the Help Desk to submit your request.

Will equipment loans be available? How can I borrow/return equipment?

Yes! All BMC community members can check out equipment for a period of two weeks. Contact the Help Desk to request the equipment you need. You will receive a message from our team when the device is ready for pick-up at the Canaday Circulation Desk.

To return items, bring them back to the Canaday Circ Desk (not the book drop-off!) by the due date.
How can I access software I need?

Some software is available to download for use off-campus and on personal computers. This includes Microsoft Office!

Remote access to College software is also available. To access LabStats, the software that provides remote access to one of our physical computers on campus, please follow the instructions here. To access our cloud based solution, Apporto, go to and login with your College credentials. More information is here.

Not sure which to use? Try LabStats first. Use Apporto if your device doesn’t support RDP (i.e. smartphones, tablets, etc.) or if no computers are available via LabStats.

Most College software is available via both solutions. See for complete lists.

How do I get to Photoshop and other Adobe software?

Photoshop and other Adobe software is available via LabStats, the software that provides remote access to one of our physical computers on campus. Please follow the instructions here. To access our cloud based solution, Apporto, go to and login with your College credentials. More information is here.

Not sure which to use? Try LabStats first. Use Apporto if your device doesn’t support RDP (i.e. smartphones, tablets, etc.) or if no computers are available via LabStats.

Will computer labs be open?

A small number of computers is available for in-person use. To reserve a computer in one of the libraries, see

Where can I print? Where can I scan?

Printing: Several Canon Multi-function Printers with are available during library hours:


  • Four on the 1st Floor
  • Two on A floor


  • Two on A floor

While Collier is closed, a Canon multi-function printer with color capability is available in the Park 2nd floor atrium in the corner nearest to the library entrance.

We recommend bringing your own computer to print from. There are a limited number of computers available in the libraries to use (look for Express Printing Stations in Canaday).

Scanning: You can scan from any Canon Multi-function Printer; see here for instructions or from your smartphone using Office Lens.

Flatbed scanners are connected to the 2 reservable computers in Carpenter and 1 reservable computer in Canaday.

For large-format book scanning, the Zeutschel Zeta overhead scanner (located in the Digital Media and Collaboration Lab in Carpenter Library) is available for individual use by appointment: book an appointment here. Please bring a USB memory stick to save your files because this scanner is not connected to the network.

What technology is available in the classrooms?

See our Classroom Technology for Fall Semester 2020 tech doc for an outline of the technology available in specific rooms.

What technology is available outside?

Targeted WiFi coverage is available in these areas:

  • Campus Center patio
  • Canaday patio
  • Taft Garden (behind Canaday)
  • Wyndham green
  • The green around the intersection of Canaday and Taylor drives
  • Lower athletics field

All other areas are covered only by what signal escapes the buildings. Unlike in a home/consumer internet context, we aren’t able to add “hotspots” or “boosters” in our campus network environment. Network devices are balanced dynamically across campus to minimize interference and optimize performance and coverage. The system is making real-time adjustments continuously across all of our campus access points, and adding hotspots creates new interference.

No projectors, amplification, or other classroom technology is available in outdoor locations. We do not recommend holding hybrid courses outdoors. Real-time web conferencing outdoors with more than two people involved is problematic for several reasons. You will experience a lot more variability in your internet connection than you would in an indoor space, and students who are on site and students who are remote will not be able to hear each other.

How can I access BMC and LITS resources from home?

Some resources will require the use of the Pulse Secure VPN or EZProxy services.

This includes (but is not limited to) network file storage, software downloads, library e-books, journals, and databases.

What other tools/resources are available that assist remote learning and teaching?

For more information, browse our curated set of Academic Continuity tech docs.

Always consider accessibility before a class or meeting.


Library Services

I’m studying remotely this spring. How will I get access to library resources for my classes?

See our Library Basics guide, with information about how to access electronic resources and services.

If I’m not on campus, can I get a scan of a chapter or an article from a print book or journal in the Bryn Mawr libraries?

You can use Interlibrary Loan both to request scans of articles or book chapters Bryn Mawr doesn’t own, and articles and chapters Bryn Mawr does own but that you can’t access (we can scan sections from our print materials for you).

Are the libraries open?

January 4 – February 5

  • Canaday open
  • Canaday Hours: Monday to Friday: 10am-4pm; Saturday and Sunday: 1-5pm
  • TriCo borrowing, Interlibrary Loan, and EZBorrow available
  • Special Collections available by appointment
  • Remote Help Desk and remote research assistance available
  • Carpenter closed (request Carpenter materials for pickup in Canaday)
  • Collier closed (request Collier materials for pickup in Canaday)
  • Libraries will be closed on Monday, January 18th, Martin Luther King holiday

February 6 – February 21 (student quarantine period; this period may be slightly shifted based on guidance at the College level, so please stay tuned for any updates)

  • Canaday open for pickup of library materials, printing, and appointments only (no study spaces available)
  • Hours to be determined
  • Printing available in Canaday and Park
  • TriCo borrowing, Interlibrary Loan, and EZBorrow available
  • Remote Help Desk and remote research assistance available
  • Carpenter closed (request Carpenter materials for pickup in Canaday)
  • Collier closed (request Collier materials for pickup in Canaday)

February 22

  • Canaday open
  • Carpenter reopens
  • Collier remains closed
How do I borrow library materials?

Bryn Mawr and TriCollege library materials can be requested via Tripod.

Stacks areas are closed in all BMC libraries. Library staff page materials daily from Canaday, Carpenter, and Collier. Requested materials will be available for pickup from the Canaday and Carpenter circulation desks during open hours. You’ll receive an email notification when your materials are ready for pickup. Please make sure to bring your OneCard with you; we cannot check out materials to anyone without a OneCard!

There is no limit on the number of materials patrons can request. Most formerly non-circulating resources at Carpenter can now be checked out. Some materials (double folios; irreplaceable volumes like excavation reports) will remain in-house use only, but community members can request access to these books by appointment. If you are not able to request a Carpenter item through Tripod, please contact Laura Surtees for help.

There is a 72-hour quarantine of returned materials, but not a quarantine on materials you request (our student team will be taking safety precautions when paging books that we would not expect people using books at home to do.)

When are my library materials due?

For the Fall 2020 semester, the Libraries have changed and simplified due dates. See this post for details.

Can I renew my library materials?

TriCo Library books borrowed by students will be due November 20th, 2020, with one available renewal through February 15th, 2021. The Feb. 15th renewal will be available starting on November 2nd. Carpenter limited circulation archaeological reports are available for a 3 week checkout with no renewals. See this post for more details.

Where do I return library materials?

You can return materials to the book drop outside Canaday.

If you need to return a large number of books, please email to arrange a drop-off appointment.

I returned a book recently. Why is it still on my record?

Materials are quarantined for three days after being returned so your items will not be checked in right away. Don’t worry – they’ll be checked in when they get out of quarantine and no fees will be assessed.

Can I borrow books through Interlibrary Loan or EZ-Borrow?

EZ-Borrow is now available for borrowing books that Bryn Mawr doesn’t own.

Interlibrary Loan is available for materials that are not available in EZ-Borrow, and for journal articles.

For more information, see Borrowing Beyond TriCo.

Can I come to the library to study? Can students still have assigned carrels?

In order to provide equitable access to distanced study space in the libraries, carrels will not be assigned to undergraduate or graduate students this semester.

Students may reserve up to 3 hours at a time at designated spaces in Canaday.

Are ebooks available?

We have purchased access to many new e-book and journal packages. Start here: Tripod and Library Research Guides and Databases. Individual titles can be searched in Tripod.

We are retaining HathiTrust emergency temporary digital access (ETAS) to many of our print books at least through the fall semester.

I’m having problems accessing library databases from off campus. What’s wrong?

EZProxy won’t work with the VPN. If you’re using the Pulse Secure app to connect to the VPN, you’ll have to log out before using EZProxy. See Off-Campus access to troubleshoot problems with EZ-Proxy, VPN (Pulse Secure), and Xfinity Advanced Security.

How can I get help with my research?

Librarians are available and happy to assist you with in-depth research and answer questions about the libraries. Email questions to Ask a Librarian, or book an online research consultation with a librarian.

Can I access Special Collections?

BiCo community members can make appointments to work with Special Collections materials in the Special Collections Reading Room. Patrons will be seated one person per table, and one staff member will be at the desk, to allow for social distancing.

Small groups (up to 3) can make appointments to work with Special Collections materials and staff in the Special Collections Seminar Room.

The 3rd Floor of Old Library is available on an appointment basis for 1-2 people to consult collections stored in Old Library or as overflow space for consulting other Special Collections materials.

Special Collections is open between 10:00am and 4:00pm Monday through Friday. To schedule an appointment, email or call 610-526-6576. See the website for more information.

Visible Storage will be set up in the Canaday 2nd-floor gallery to allow contactless study of materials related to courses.

More Questions? Ask a Librarian


Services for Faculty

Note: More information in IT Support & Services above
Can I get scans of book chapters or entire books?

Bryn Mawr scanning (digitization of articles and chapters from Bryn Mawr-owned journals and books) and Interlibrary Loan (for articles, chapters, and books Bryn Mawr doesn’t own) are both being processed through the existing interlibrary loan form.

Entire books can’t be scanned due to copyright restrictions. For more information, see Library Scanning Services.

Can I place print books and DVDs on reserve in the spring? How will my students access these materials?

The library will not be placing materials on course reserve in the spring, but we’re working closely with the bookstore to ensure robust access to course texts. We will try to obtain e-books and streaming video for your class, if available. Submit requests for ebooks and streaming video here. You may also contact your subject librarian or to discuss alternatives to physical reserves.

How can I request that the library buy a book, ebook or film?

Submit requests for ebooks and streaming video here.Please email your subject librarian with requests for other materials.

Will I be able to schedule a library instruction class?

Yes, contact your subject librarian. We can design asynchronous online instruction and activities. Online library course guides can also be designed to support courses and assignments. For more information, see our Information Literacy page.

How can I get help with online and blended teaching?

LITS’ Educational and Scholarly Technology team (EAST) will continue to provide ongoing support to faculty on all matters related to online, hybrid and blended teaching.

See our guide to Resources for Hybrid and Online Teaching.

More Questions? Ask a Librarian


Educational and Scholarly Technology

Is Educational and scholarly technology support still available?

Yes! The Educational and Scholarly Technology team (EAST) continues to provide ongoing support for all matters related to using technology in teaching, learning, and research.

How can EAST help with my online or hybrid course?

Our team offers help with all aspects of digital course design, from researching and integrating tools that best meet students’ learning goals, to supporting the creation of digital content for your courses.

How can I schedule a consultation with EAST?

Remote 45-minute consultations with our team are available by appointment and can be scheduled via our team Calendly page or directly with one of our team members. Upon scheduling, you’ll automatically receive a calendar invite with a Zoom link and instructions, but we’ll ask for a back-up phone number to call in case of tech difficulties.

Where are my old Moodle courses?

Starting August 18, courses that were on are now available at Courses from Summer 2020 and earlier (back to Fall 2017) are available on our Moodle archive at

What changes will I see in Moodle this fall?

New Moodle features include collapsible topic sections, inline PDF grading, attendance tracking, and Zoom, Perusall, and Piazza integrations. We’re posting announcements about each of these features to the new Moodle site itself and publishing new Tech Docs regularly.

Do I need a Zoom account on Bryn Mawr’s license? How can I get one?

You may already have a personal account which you can use to attend Zoom meetings. However, all current faculty, staff and students are eligible for an account through Bryn Mawr’s license. A BMC account gives you the ability to host meetings for up to 300 simultaneous attendees with no time limit. We recommend using the BMC Zoom account for all College business.

Instructions to get an account on Bryn Mawr’s license and for logging into your BMC Zoom account are available here.

Is the Digital Media and Collaboration Lab open?

The Digital Media and Collaboration Lab in Carpenter Library is not open for use as a study or meeting space.

Media Lab computers with specialized software are available for use through remote desktop. 



The Makerspace

Note: See our website for more information and updates.
What, and where, is the Makerspace?

Located in Park 157, the Makerspace is available to support curriculum-based work and informal learning opportunities.

Any Trico community member is welcome to schedule time to use the facilities or consult with one of its staff members.

What about critical projects and material culture?

Find resources to support your research and investigations on our website.

How can I access it? Are appointments available?

Any use of the Makerspace must be scheduled in advance to allow us to comply with social distancing practices.

Use of some tools will require pre-training and/or certification, so we recommend scheduling a consult with a member of the Makerspace staff to help you make the most of your time on-site.

Appointments can be booked using the access request form two weeks in advance. If you are working with a group, each member of the group must submit a request.

Are workshops or class visits available?

We will offer both online and in-person workshops throughout the semester.

If you are interested in scheduling instruction for a class or student group, or would like to schedule work time for your students, please contact the Makerspace Coordinator for more information.

Are there any electronic/online resources?

Connect with the Trico Maker community online by joining our Discord server or attending weekly drop-in hours on Zoom.

What equipment is available?

Note: Some equipment shipments have been delayed due to COVID-19, and will be made available as they arrive throughout the semester. If you are interested in working with tools or supplies not listed, please contact the Makerspace Coordinator for more information.

  • 3D Printers
  • 3D Scanner
  • Laser Cutter
  • CNC Router
  • Sewing Machines
  • Basic woodshop tools (saws, drills, etc.)
  • Electronics and Physical Computing
  • Printing/Plotting



Additional Questions?

Tech Help
Research questions
Library account
Filed under: General Assistance Tags: by Roy Smith

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