LabStats: Remotely Connect to a Lab Computer

Posted August 21st, 2020 at 9:27 am.

Before you start, you will need access to the following:

Haverford students: Install and connect to Haverford’s VPN*
*only required when not connected to Haverford’s or Bryn Mawr’s network

Table of Contents:

 

What is LabStats?

Use Apporto if your device doesn’t support RDP* or if no computers are available via LabStats.

*i.e. smartphones, tablets, etc.

 

LabStats allows you to remotely connect to a subset of our Lab computers from a personal device. Since you’re connecting to an physical lab machine, you will have access to all the software typically available on them.

Accessible computers are broken up into the categories below:

  • Standard Lab Configuration
  • DMCL Lab Configuration
  • Sciences Lab Configuration

 

Connecting to a Lab Computer

Click the drop-down below for the instructions that apply to you.

Windows
  1. Navigate to our LabStats remote access page
  2. Choose a lab computer you want to connect to
    any computer currently in-use will not be listed
  3. Click Connect
  4. Click Download
  5. Save and open the RDP file
  6. Click Connect
  7. Enter your College email and password

    Haverford student? (click me!)
    • Username: quaker\username
    • Password: College password
  8. Click OK
  9. Approve the Duo two-step notification on your phone

      Don’t see the notification? Open the Duo Mobile app!
  10. Click Yes
MacOS
Reminder: You must have the Microsoft Remote Desktop application installed first!
  1. Navigate to our LabStats remote access page
  2. Choose a lab computer you want to connect to
    any computer currently in-use will not be listed
  3. Click Connect
  4. Click Download
  5. Allow the download
  6. Open the RDP file
    in the Downloads folder in Finder or your browser

    First time using Microsoft Remote Desktop? (click me!)
    1. When prompted, allow access to your microphone and camera
    2. Quit Microsoft Remote Desktop
    3. Find and click on the RDP File you downloaded to relaunch
  7. Enter your College email and password

    Haverford student? (click me!)
    • Username: quaker\username
    • Password: College password
  8. Approve the Duo two-step notification on your phone

      Don’t see the notification? Open the Duo Mobile app!
  9. When prompted, accept the certificate

 

Frequently Asked Questions

No computers are listed. What do I do?

This means all Lab computers (with remote access functionality) are currently in-use. Check back in 15-30 minutes since, after 20 minutes of inactivity, users are automatically logged out and a machine might become available.

How do I disconnect?

How do I save files while connected?

Save anything you need to OneDrive, your H:, or a USB drive. Files saved locally (Desktop, Documents, Downloads, etc.) will be cleared when you logout.

Should I re-use the RDP files?

No. Anytime you close out a remote session and need to start a new one, please start the process over.

If you re-use a previously downloaded RDP file you risk attempting to connect while someone else is using the computer. In this scenario, the person currently using the computer will be notified that somebody else is trying to connect.

 

Questions?

If you have any additional questions or problems, don’t hesitate to reach out to the Help Desk!

Phone: 610-526-7440
Email: help@brynmawr.edu
Location: Canaday Library 1st Floor

Filed under: General Assistance by Roy Smith

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