Tech Documentation

'General Assistance' Archive

LITS Services FAQ

Posted November 19, 2020

Before you start: The FAQs below use collapsible sections, click on the arrows to expand/hide information. Have a question that’s not on the list? Send it to the Help Desk! Last updated: November 30th, 2020 Table of Contents: IT Support & Services Library Services Services for Faculty Educational and Scholarly Technology The Makerspace Additional Questions? […]

Two-Step: Methods of Authentication

Posted October 29, 2020

There are many different ways you can authenticate with Duo, learn about them here and choose which is the best for you. Before you start, you may want to check out: Two-Step: Getting started with Duo Technology Tips for International Travel   Methods Available Push Notifications (via Duo Mobile) Best Overall The best balance between […]

Use Grading Workflow to Manage Assignment Feedback

Posted October 9, 2020

The Assignment activity has a grading workflow option that enables instructors to: Hide feedback and grades until ALL submissions have been graded (normally assignment grades and feedback are visible to each student as soon as they are entered). Manage the work of multiple graders, including allocation of submissions to particular graders and review before releasing […]

Taking Online Quizzes and Exams in Moodle

Posted October 6, 2020

If taking tests is stressful, taking online can be even more so! This article explains how the Quiz activity in Moodle works and some best practices that instructors and students can adopt to ensure the smoothest experience. We’re going to use the word Quiz below, since that is the term Moodle uses, but the content […]

Library Seat Reservations

Posted September 14, 2020

Reserving a Seat BiCo students, faculty and staff may reserve a socially distanced seat in Canaday or Carpenter library. All library seats require reservations. Reserve a seat at Canaday Use the Go to Date button to choose the date that you want to come to the library. Click Info next to any seat to see […]

Apporto: Remotely Connect to a Virtual Lab Computer

Posted September 1, 2020

Before you start, you will need access to the following: a device with internet access Table of Contents: What is Apporto? Connecting to a Virtual Lab Computer FAQ Questions?   What is Apporto? Try LabStats first! Use Apporto if your device doesn’t support RDP*¬†or if no computers are available via LabStats. *i.e. smartphones, tablets, etc. […]

Software Configurations for College Computers

Posted September 1, 2020

This article covers most of the configurations used for College computers and what software can be found on them. Last updated: September 1st, 2020 Note: This article uses collapsible sections, click on the arrows to expand/hide information.   Standard (newly imaged computers)   Windows 10 7-Zip Adobe Acrobat DC Adobe Flash Player ArtStor OIV Audacity […]

Standard Software Configurations on College Computers

Posted September 1, 2020

This article has been retired. Please see Software Configurations for College Computers for the most up-to-date information.   Questions? If you have any additional questions or problems, don’t hesitate to reach out to the Help Desk! Phone: 610-526-7440 Email: Location: Canaday Library 1st Floor

Library due dates for Fall 2020

Posted August 24, 2020

For the Fall 2020 semester, the Libraries have changed and simplified due dates as follows: TriCo Library books borrowed by students will be due November 20th, 2020, with one available renewal through February 15th, 2021. TriCo book due dates for faculty will not change. DVDs and multimedia equipment will check out for 2 weeks, with […]

LabStats: Remotely Connect to a Lab Computer

Posted August 21, 2020

Before you start, you will need access to the following: a laptop or desktop computer with internet access your Duo-enrolled device for two-step authentication MacOS: the Microsoft Remote Desktop application Chromebook*: the Microsoft Remote Desktop 8 app *Follow the instructions for Windows below Haverford students:¬†Install and connect to Haverford’s VPN* *only required when not connected […]

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