Tech Documentation

'General Assistance' Archive

Desktop Support during COVID-19

Posted June 30, 2020

The following information is subject to change. Last updated: June 25th, 2020 Table of Contents: Overview Limitations to in-person work Protocols: Hygiene and Sanitation Protocols: Quarantining Questions? Overview The following article outlines general procedures and guidelines for Desktop Support during COVID-19. At any time, a support representative or community member reserves the right to reschedule […]

Library Services: Summer 2020

Posted June 19, 2020

Table of Contents: Overview Requesting Bryn Mawr Library books for curbside pickup Scanning services and Interlibrary Loan EZ-Borrow Printing Additional Questions?   Overview The libraries are beginning on-demand scanning services and curbside pickup of books from the Bryn Mawr circulating library collections for students, faculty and staff. Library buildings remain closed. Requests for digital scans […]

Students: Laptop Purchasing Guide

Posted June 9, 2020

Looking to bring a laptop to campus? This document provides general guidelines and recommendations for a typical undergraduate student purchasing a laptop for four years of college. For information regarding specific requirements, please contact the department of your major. Looking for information for faculty or staff members? See the Questions? section below. Table of Contents: […]

Students: What tech to bring to College

Posted May 20, 2020

The intended audience for this article is new and returning students. Faculty and staff should consult the LITS Help Desk for advice. Note: You can find more about what tech services the College offers at our Students: Technology Services tech doc (pending). Table of Contents: Personal Laptops Mobile Devices Other Essentials & Accesories What NOT to bring […]

Microsoft Office – Installing on personal devices

Posted May 13, 2020

Before you start, you will need access to the following: a Bryn Mawr College account a personal laptop or desktop computer with internet access Table of Contents: Office365: Overview Installing Microsoft Office Questions?   Office365: Overview You can install Microsoft Office on up to 5 devices simultaneously including laptops, desktops, smartphones and tablets. *Microsoft Teams […]

Graduating Students – Account Access

Posted May 5, 2020

When a student graduates, access to a variety of College accounts and online services changes. Please be mindful of the following timelines when moving data and setting up post-graduation accounts. Office 365: Email and OneDrive Ninety (90) days after you graduate, you will lose access to your college Office 365, email and OneDrive account. If […]

Accessing Financial Edge Off Campus

Posted April 24, 2020

Community members working off-campus on a College-provided computer can access Financial Edge. The following instructions will show you how to set that up. Before you start, the are two steps you must complete to be able to set up and use Financial Edge: Set up the College’s VPN (Click here for VPN instructions.) Set up […]

Captioning

Posted April 22, 2020
Captioning Decision tree

Captioning Decision-tree What is captioning? Captioning refers to audio content that is converted to text and synchronized with video. There are two methods of captioning: Automatic speech recognition (ASR): Also known as machine-generated captions, ASR captions can be produced quickly yet are typically only 75% accurate. Human-generated captions: Meet Section 508 compliance guidelines for accuracy […]

Off-Campus Access to Library Resources

Posted April 1, 2020

Current Bryn Mawr students, faculty, and staff can access subscription databases, e-books and online journals from off campus by logging into EZProxy with their College username and password. How EZProxy Works Log into EZProxy and navigate to library resources from the library’s website or Tripod. The URLs of the pages you access will contain proxy.brynmawr.edu. […]

Panopto: Get an Account

Posted March 31, 2020

Currently Panopto is configured to identify, authorize and provision accounts through Moodle, which means you will need to access it through Moodle the first time you use it in order to record or upload videos. (Viewers do not necessarily need a Panopto account or Moodle access to see videos hosted in Panopto: see Sharing Panopto […]

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