Category Archives: Using the Internet

Connecting Android and Chrome OS Devices to eduroam

This article has been retired. Please see the Have an Android or ChromeOS device? subsection of Connecting to College Wifi (eduroam) for the most up-to-date information.

 

Questions?

If you have any additional questions or problems, don’t hesitate to reach out to the Help Desk!

Phone: 610-526-7440
Email: help@brynmawr.edu
Location: Canaday Library 1st Floor


Using the VPN for Off-Campus Access

Bryn Mawr College uses a VPN (Virtual Private Network) to allow users to access their Home directory and other network drives when off campus. Connecting to the VPN simulates being connected to the on-campus network, so users can work off-campus without missing out on any important data or resources. The app used to connect to the VPN is called Pulse Secure.

If you have any questions about the following guide, please contact the Help Desk at help@brynmawr.edu or by calling +1 610-526-7440.

Please Note:You cannot use the VPN and EZProxy (for access to library resources) at the same time. Additionally, you cannot use the VPN to access any region-locked content or bypass internet censorship regulations.
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Using the VPN with College computers (Windows)

College-provided Windows computers already have the Pulse Secure app installed on them. Follow the steps below to configure the app to use the College’s VPN.

Step 1

Open Pulse Secure. The easiest way is to type “pulse secure” into the search bar in the bottom left corner of your screen, then click on the app when it appears in the search results.

The search bar can be accessed by pressing the Windows key on your keyboard.

  1. If the Pulse Secure App does NOT appear in the search results, please consult the last section of this post: Using the VPN with personal Windows computers.

Step 2

When Pulse Secure opens, it might ask you to sign in. Sign in as you would for webmail, with your full College email and password. Authenticate with Duo.

Step 3

If you see an entry named ingress.brynmawr.edu in Pulse Secure, in the space under Connections, follow this step. Otherwise, skip to Step 4. You can switch the connection’s status by clicking connect or disconnect on the right-hand side, and you can see whether it is connected or disconnected by looking under the connection name.

Step 4

If there is no entry under Connections, you need to add a connection. To do this, click the + button to the right of Connections. The Add Connection window will open. Enter the following information into the fields:

Type: Policy Secure (UAC) or Connect Secure (VPN)
Name: (SA) ingress.brynmawr.edu (or any name you want)
Address: ingress.brynmawr.edu

Click Connect, then sign in with your College email and password if prompted.

 

Using the VPN with personal computers (Windows)

Step 1

In a web browser (we recommend Google Chrome for this process), go to https://ingress.brynmawr.edu. Log in with your College username and password.

Step 2

After logging in, you’ll see the Pulse Secure homepage, with the headers “Web Bookmarks,” “Files,” and “Client Application
Sessions.” Under the Client Application Sessions header, click the Start button to the right of Pulse Secure.

Step 3

Click Download to download the Application Launcher, then open the file to install it. To do so, if you’re using Google Chrome, click on the file that appears in the left of the pop-up banner at the bottom of the window. If you’re using a different browser and are prompted by a pop-up window, click Open or Run. Otherwise, open the downloaded PulseSecureAppLauncher file from the Downloads folder in File Explorer.

Step 4

Return to your web browser. Click on the blue link that looks like “HERE,” as indicated below. If you don’t see that link and are instead on the homepage again, instead simply click Start to the right of Pulse Secure again, like you did to begin this process.

  1. You will be prompted by your browser to open the Pulse Secure Launcher App. In Google Chrome, click Open PulseApplicationLauncher.

Step 5

Next, you will be asked if you want to connect ingress.brynmawr.edu. To continue, click Yes, then click Always in the next window.

If you see a pop up asking you to allow Duo to make changes to your computer, click Yes. You may see this pop-up multiple times; click Yes each time.

Step 6

If you stop seeing progress or pop-ups, type “pulse secure” into the search bar in the bottom left corner of your screen.

The search bar can be accessed by pressing the Windows key on your keyboard.

If you see Pulse Secure — App, as seen in the following image, the Pulse Secure app has successfully installed. You can skip to Step 7.

If you don’t see that result, return to your web browser. In the ingress.brynmawr.edu homepage, click Start to the right of Pulse Secure once again. You will now have to repeat Step 5, but you will then see a download progress bar. When it completes, continue to the next step.

Step 7

Once the download completes, your computer will connect to the VPN through this program. When the VPN is running, you will see an icon which looks like a small S near your computer’s clock or in the App Tray. If you are connected, there will be a green dot or arrow on the icon as well.

 

 

Using the VPN with Apple computers (College-provided and personal)

Step 1

In a web browser (we recommend Google Chrome for this process), go to https://ingress.brynmawr.edu. Log in with your College username and password.

Step 2

After logging in, you’ll see the Pulse Secure homepage, with the headers “Web Bookmarks,” “Files,” and “Client Application Sessions.” Under the Client Application Sessions header, click the Start button to the right of Pulse Secure.

If a prompt to accept a security certificate appears, accept the certificate. This may happen the first time you connect.

Step 3

  • Click Download to download the Application Launcher, then open the file to install it.
  • To do so, if you’re using Google Chrome, click on the file that appears in the left of the pop-up banner at the bottom of the window. (See the image below.)
  • If prompted by a pop-up window, click Open or Run. Otherwise, open the PulseSecureAppLauncher file from the Downloads folder in Finder.

Step 4

A window named PulseSecureAppLauncher.9.#.#.#### will open (where # is a version number as shown in the image below). In it, double click the PulseSecureAppLauncher.mpkg file to install the App Launcher.

A white-silver drive that looks similar to the Macintosh HD icon. It has the same name as the window above.If that window doesn’t open, go to your desktop. You should see an icon that looks like the image to the right, with the same name: PulseSecureAppLauncher.9.#.#.####. Double click on it to open the window and proceed.

Step 5

A new window named Install Pulse Secure Application Launcher will open. In the bottom right, click Continue then Install to begin the installation. When the installation is complete, click Close.

  • When you click Close, the window will ask if you want to move the files you just clicked on to Trash. You won’t need those files anymore, so click Move to Trash.

Step 6

Return to your web browser. Click on the blue link that looks like “HERE,” as indicated below. If you don’t see that link and see the homepage again, instead simply click Start to the right of Pulse Secure again, like you did to begin this process.

Step 7

  1. You will be prompted by your browser to open the Pulse Secure Launcher App. In Google Chrome, click Open PulseApplicationLauncher.

  1. If you see a window that says “You are opening the application “PulseApplicationLauncher” for the first time. Are you sure you want to open this application?” Click Open.
  2. In the next window, when asked “Do you want to allow Pulse Secure to contact the server…?” Click Always.
  3. You will now see a window showing download progress for the Pulse Secure app.
  4. The next window you see will ask for your administrator credentials. Enter your username and password, then click OK.

Step 9

  1. When the download reaches a certain point, you will see a number of popups. Click on the window that says “System Extension Blocked,” and select Open Security Preferences.
  2. The System Preferences app will open. Click on the System Preferences window to bring it to the front, then click Allow in the bottom half of the window to the right of the text “System software from developer ‘Pulse Secure LLC’ was blocked from loading.”
    • If Allow is greyed-out, click the padlock in the bottom left corner and sign in with your administrator credentials. Now you can click Allow.

  1. Close System Preferences. You will now see some other windows.
    1. In the window that starts with “PulseSetupClient,” click OK. This window may appear again multiple times. Click OK each time.
    2. In the window that says “System Policy is preventing loading PulseSecure,” click OK.
    3. When the window named “Setup: Pulse Secure” finishes installing the application, it will close.

Step 10: Using Pulse Secure

When Pulse Secure is finished installing, it should connect automatically. In your menu bar, you will see its “S” icon, along with a green arrow:

If Pulse Secure is installed, but not connected, you will see the same “S” icon, but with green inside the “S” and  no arrow:

If you click on either version of these icons, you will get a menu giving you connection options and the option to open the Pulse Secure app.

If you ever don’t see the Pulse Secure icon in the menu bar, you can open the app by typing “pulse secure” into Spotlight Search (the magnifying glass in the far right of the menu bar).

Browser Troubleshooting

Need assistance with your web browser (Chrome, Firefox, Safari, etc.)? Every browser is a little different, but each provide information on how to perform basic troubleshooting tasks, like clearing your cache and history. For more information, you can visit the support pages for your browser of choice:

Accessing the Bryn Mawr College Network: FAQs for College Alumnae and Visitors

The Basics

Bryn Mawr College is happy to provide some network and computer access to College Alumnae and visitors, including visiting scholars, conference guests, and vendors.  Below are some questions that are frequently asked by visitors who are interested in accessing the Bryn Mawr College network. If you have any additional questions, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

In order to qualify for wireless or network computer access, visitors must be at least 18 years old and have a valid photo I.D. (or be part of a pre-approved conference or camp)  By obtaining login credentials, all visitors are agreeing to the College’s Acceptable Use Policy (http://www.brynmawr.edu/computing/policies/AcceptableUse.htm). Any violation of the policy can result in an immediate termination of network access.

Wireless Access

  • How do Alumnae access the wireless network?
    All Bryn Mawr College alumnae can access eduroam, our secure network, by using their college email address and password. For instructions on connecting to eduroam, see http://techdocs.blogs.brynmawr.edu/3513. If you need to have your password reset, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.
  • How do College visitors access the wireless network?
    • Visitors from participating eduroam institutions can connect to eduroam at Bryn Mawr by using their home institution email address and password.
    • Campus visitors (that are not part of a summer conference, event, or camp) may request a visitor account in person from the Help Desk during open hours.
      • When you get to the Help Desk, you will need to show a valid photo I.D. with proof of your age and provide either a valid email address or phone number.
      • These accounts can also be used to log in to public lab computers and will be effective for 1 week.
      • Please note that these credentials will not grant you network access at other eduroam institutions, only at Bryn Mawr.
    • For instructions on connecting to the secure network, see http://techdocs.blogs.brynmawr.edu/3513.
    • For instructions on registering your device on the network, see http://techdocs.blogs.brynmawr.edu/1266.
  • How do summer camp and conference guests access the wireless network?
    • All network access to summer camp and conference attendees is provided via Conferences and Events. Please speak to that office if you need to register your device or log in to a campus computer.
    • Offices that regularly host visitors to campus may request batches of visitor accounts from the Help Desk in advance; please allow a minimum of 3 business days.
  • Can I use a personal wireless hotspot?
    The use personal wireless hotspots is not permitted anywhere on campus. Due to the limited number of radio channels provided by the FCC for wireless networking, personal hotspots interfere with and disrupt the campus’s already provided wireless service. To connect your personal device to the network, please contact the Help Desk.

Computer Access

  • Can College visitors use public computers?
    Bryn Mawr College offers two types of computers that may be used by College visitors: kiosks and lab machines. Please keep in mind that the primary purpose of our public lab computers is to provide computer access for members of the Bryn Mawr College community. At busy times of the year, there may be no available computers for visitors to use.A list of computer labs can be found here: http://www.brynmawr.edu/computing/support/ComputingLabs.htm.
    Please note that not all spaces will be available to the public during the same hours.

    • Kiosks
      Web-only kiosks can be found in a number of locations throughout campus. These kiosks do not require a username and password and can be used for basic internet access (e.g. checking web-based email, getting to social media sites, using Tripod, etc.).
    • Public Lab Machines
      In order to use other programs (e.g. Microsoft Office) or do more extended web browsing, College visitors will need to visit the Help Desk in Canaday Library to obtain a Guest Account. When you get to the Help Desk, you will need to show a valid photo I.D. with proof of your age and provide either a valid email address or phone number. These accounts can also be used to register for our secure wireless network and will be effective for 1 week.
  • Can College visitors print from College computers?
    Once they have received a Guest Account (see above for details), College visitors are able to print from any public lab computer to any public printer. Currently, there is no charge for printing, but we do ask that everyone prints responsibly.
  • How do summer camp and conference guests login to public computers?
    All computer logins for summer camp and conference attendees is provided via Conferences and Events. Please speak to that office if you need to register your device or log in to a campus computer.

Additional Resources

Acceptable Use Policy

Campus Visitors

If you are bringing a visitor to campus, whether they are a guest speaker, alumni, or a friend from home, Bryn Mawr’s LITS offers multiple types of access for guests while they are on campus.

Please note that individuals visiting as part of a conference, camp, or event booked with our Conferences office should obtain all login information from that office.

Computer Access

Visitors are welcome to use any public computer on campus.

  • For quick web access, there are web-only kiosks in each library and the Campus Center.
  • Visitors can stop at the Help Desk on the 1st floor of Canaday Library to receive a temporary username and password (Guest Account) for use on campus. These credentials can be used to access a lab computer in any library, or a classroom presenter computer. Please visit https://www.brynmawr.edu/lits/hours for the Help Desk’s open hours.
  • Offices that regularly host visitors to campus may request batches of visitor accounts from the Help Desk in advance; please allow a minimum of 3 business days.

Wireless Access

Visitors from participating eduroam institutions (available on eduroam’s web site) can connect to eduroam using their home institution email address and password.

For other guests, the Help Desk can provide Guest Accounts to connect to eduroam. If your guest is staying in Wyndham, they can use Wyndham’s wireless network by getting connection information from the front desk.

Offices that regularly host visitors to campus may request batches of visitor accounts from the Help Desk in advance; please allow a minimum of 3 business days.

Printing and Copying

Using a Guest Account from the Help Desk will allow visitors to print from public lab computers. Because guests do not have OneCards, they will need to type in the username and password on the Canon printers to release their print jobs. These accounts also allow them to make copies and scan to USB storage. Visitor accounts have a limitation of 100 prints/copies; at this time we have no mechanism for expanding this limit, and we will not issue additional accounts in order to allow additional printing.  There are also coin-operated copiers in Canaday Library.

If you have any questions, please visit the Help Desk on the 1st floor of Canaday Library, or contact 610-526-7440 | help@brynmawr.edu

Managing Your Internet Browser’s Tabs

Tab Organization

One way of keeping your tabs organized is to open multiple browser windows to delineate the different tasks. One window could be used for email and communications, another for research, and even one for checking the weather and seeing what events are going on around campus.

Another option would be to drag your tabs within the browser window to reorder them by task. This can be accomplished by left-clicking on a tab and moving it along the tab bar to the desired location.

Lastly, you could install a third party add-on to your browser such as Tab Mix Plus for Firefox or Too Many Tabs for Chrome. These add-ons offer a wide range of enhancements such as organizing tabs into groups within the browser window, freezing a group of tabs to conserve memory/processing power, and dragging tabs between browser windows. Please note that these third party add-ons are not supported by the college, so use at your own discretion!

Links to Resources:
– Use tab groups to organize a lot of tabs in Firefox
– Manage your tabs and windows in Chrome

Protect Tabs by Pinning Them

You can ensure you don’t accidentally close tabs by pinning them. Users of Firefox or Chrome can Right-click on a tab and select Pin Tab. This will create a much smaller tab, but remove the threat of closing a tab by mistake. Also, pinned tabs will re-open automatically each time the browser is opened.

*If you accidentally close a tab, you can re-open the website by accessing the recently closed tabs.
To find the resource for this task, run a Google search for “Recently Closed tabs ______ (browser name)”